Minds Ahead is committed to protecting your personal information and being transparent about the information we hold about you. This privacy notice will explain how our organisation uses the personal information we collect from you.
Topics:
We collect information in the following ways.
Most of the information we collect comes directly from you. We collect and process your information when you do the following.
We collect your information so that we can:
We are committed to storing your information securely. To prevent unauthorised access or disclosure, we have put in place physical and electronic measures to safeguard and secure it.
We will contact you with news and events if you are within our network, and have shared your contact details with us for the purpose of being contacted in this way. You can opt out of this communication at any time by replying and asking us to remove you from our mailing list, or contacting info@mindsahead.org.uk
This refers to the reasons why we collect and use your personal information. We explain these above in plain English but in legal terms we collect and use your personal information using the following lawful bases.
Our organisation must comply with the requirements of the UK data protection legislation which includes the Data Protection Act 2018 and the UK General Data Protection Regulations (GDPR) and we must be able to demonstrate compliance to the Information Commissioner’s Office (ICO).
Minds Ahead commits to meet all Subject Access Requests within the 30-day time limit set within the General Data Protection Regulations. If you make a request, we have 30 days to respond to you. If you would like to make a Subject Access Request please contact us as follows.
Email: info@mindsahead.org.uk
Oral or written requests
Subject access requests can be made in writing, electronically or verbally.
How do we verify the requestor’s identity?
The requestor must supply valid evidence to prove their identity.
We may verify the requestor’s identity either through a phone call where we ask questions that only the requestor will know the answers to or by requesting forms of identification.
We accept the following forms of identification:
How to process the request
Our aim is to determine what information the requestor is asking for. If the request is not clear, or where we process a large quantity of information about an individual, the UK GDPR permits us to ask the individual to specify the information the request relates to. Where this applies, we will proceed with a request for additional information.
We must verify whether we process the data requested. If we do not process any such data, we must inform the data subject accordingly.
No charge to comply with the request (with exceptions)
We will provide a copy of the information free of charge, as per the UK GDPR rules. However, we may charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.
We may also charge a reasonable fee to comply with requests for further copies of the same information. We understand that this does not mean that we can charge for all subsequent access requests.
Excessive, manifestly unfounded or repetitive requests
Where requests are manifestly unfounded, excessive and repetitive, we may refuse to act on the request or charge a reasonable administration fee. The CEO will make a decision on this.
The CEO must provide information on our decision to the requestor in writing within 30 days and must state how they reached their decision.
Complex requests
As stated we have to respond to a Subject Access Request within 30 days. If more time is needed to respond to complex requests, an extension of another two months is permissible, provided this is communicated to the data subject in a timely manner within 30 days.
Where we decide not take action on the request of the data subject, we need to inform the data subject of this decision without delay and at the latest within 30 days of receipt of the request.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we will collect information from you automatically through cookies and similar technology.
For further information, visit cookiesandyou.com.
We use cookies in a range of ways to improve your experience on our website, including the following.
We have also given permission for embedded video services like YouTube and Vimeo to set cookies on our site, so they can understand how you engage with the content they host.
There are a number of different types of cookies, however, our website uses the following.
We use the following first-party cookies.
| Cookie name | Purpose |
|---|---|
| cookieconsent_status | We use this cookie to record how you engaged with our website’s cookie banner, and control whether it appears on future visits. |
| _ga | This cookie records our Google Analytics account information, to control where analytics information is stored. |
| _gid | Google Analytics uses this cookie to distinguish between users, in the analytics information we collect. |
The following third-party providers set cookies on our website.
Provider | Purpose | Their privacy and cookie policies |
Cloudflare | To speed up the delivery of our website’s content to you, our host uses Cloudflare’s content delivery network. Cloudflare sets cookies to perform this securely (these are strictly necessary to function), and for their own analytics. | |
Google (Google Analytics) | We use these Google Analytics cookies to collect information about how you interact with our website, including how you reached it, which content you interacted with and information about the device you used, including browser type/version and operating system. We collect your IP address. Where we have embedded content hosted in Google Drive, Google have set cookies (e.g. _nid) which store preferences and other information, like preferred language | |
Google (Google Tag Manager) | We use Google Tag Manager to manage the analytics tags we deploy. This controls the analytics information we collect, and removes the last digits of your IP address, restricting our visibility of your location to region level. | |
Hotjar | We use Hotjar analytics to collect anonymised information on how you use our website, including which areas of the site you engaged with. We cannot see who you are, and after processing, no IP addresses are stored. | |
HubSpot | We use HubSpot to keeps track of the pages you visit on our website and for the chatflow tool. If you’re a visitor, this allows you to chat with a representative on the website. | |
Vimeo | Some of our partners host videos on the online video hosting site Vimeo. We use the embedded Vimeo player to display this content, which sets cookies to check whether certain features or preferences have been selected, and collect analytics information (e.g. whether a video has been played). | |
We use a widget from Twitter, to embed a feed of recent tweets into pages of the website. Twitter set cookies to track the usage of this widget, including language preference. | ||
YouTube | We embed videos from our official YouTube channel. YouTube set cookies on your computer but they will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. |
You can set your browser to not accept cookies. However, in a few cases, some of our website features may not function as a result. To learn more, visit cookiesandyou.com.
The Minds Ahead website contains links to other websites, including our partners. Our privacy notice applies only to our website, so if you click on a link to another website, you should read their privacy information.
We keep our privacy notice under regular review and place any updates on this web page. This privacy notice was last reviewed on 30 October 2023.
If you have any questions about our privacy policy, the information we hold on you, or you would like to make a rights request, please contact us.
Email: info@mindsahead.org.uk
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Minds Ahead Community Interest Company, Romer House, 132 Lewisham High Street, London, SE13 6EE, United Kingdom. Company registration number 10795912
